These sections are core to how you manage your book of business. Whether you're onboarding a new client, reviewing plan data, or preparing for year-end census and compliance - everything starts here.
This article walks through what each section contains, what it’s used for, and how to find the information you need.
Companies: Your Digital Rolodex
The Companies section gives you a centralized view of every plan sponsor your firm manages - past or present. This is your firm’s full book of business, organized in one place.
Key Features:
Status indicators: Quickly see if a company is active, onboarding, terminating, inactive, or historical.
Tags: Identify service tiers (e.g. 3(16), Census, Compliance) using custom tags.
Pulse scores: View relationship health based on email sentiment and communication frequency.
Inside a Company Profile:
When you select a company, you’ll see:
Core info (name, EIN, website)
Associated plans
Delegate access to view the Client Portal
Secure file directory (per-client file sharing system)
Payroll mapping and connection status
Activity history
Additional Tabs:
People: Shows client contacts, your internal team, and external stakeholders (advisors, CPAs, auditors).
Data: Displays custom fields tied to the company record.
To-Dos: Lists all open projects and tasks.
Comments: Internal notes from your team.
Notices: A record of all plan notices sent for this client.
Executive Summary (Right Panel): A real-time breakdown of client health, recent conversation summaries, and sentiment history.
Plans: All Plan-Level Records
The Plans section gives you visibility into all retirement plans across all sponsors in your system.
Key Features:
Plan name, type (e.g. 401(k), Cash Balance), and status
Tags for grouping and filtering
Associated sponsor info
Inside a Plan Profile:
When you select a plan, you’ll see:
Plan basics (title, type, associated company)
Record-keeper assignment
Client portal access (if plans are managed separately)
Payroll connection overview
Activity log showing changes made to the plan
Additional Tabs:
People: Contacts assigned to the plan (both internal and external).
Data: Custom data fields such as fee schedules or admin settings.
To-Dos: Open tasks and active projects.
Plan Years: Track compliance activities and data by plan year.
Assets: Record asset data and provider relationships.
Comments: Notes specific to the plan.
Plan Provisions (Right Panel):
Track key eligibility and plan rules - such as service requirements, money types, and vesting logic. You can:
Edit existing provisions
Create amendments that trigger changes based on participant entry dates
Participants: Census and Eligibility Insights
The Participants section gives you participant-level visibility across all plans and plan years. This is where census review, payroll data, and eligibility tracking come together.
At a Glance:
View participants by sponsor or plan year
See who has submitted census data and where it’s still in review
Track submission progress across your client base
Inside a Participant Record:
When you open a participant profile, you’ll see:
Demographics (SSN, DOB, hire/term/rehire dates)
Employment type and classifications (union, non-union, leased)
Compensation breakdown by money type (deferrals, match, etc.)
Eligibility and entry date calculations
Where the Data Comes From:
Payroll connections (e.g. ADP, Paychex)
Manual uploads (census spreadsheets or payroll reports)
Right-Hand Panel:
Source of payroll and mapping summary
Contribution and vesting data
Issues flagged by CX (e.g. SSN conflicts, missing dates, inconsistent data)
Warnings related to uncommon plan provisions (like equivalency or legacy rules)
💡 CX automatically surfaces issues for human review - giving TPAs visibility without removing control. You can also manually add issues for client review.
