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Providers

In this section we cover different providers -- what is and is not supported, and how to work on them

Danielle Garcia Nosek avatar
Written by Danielle Garcia Nosek
Updated over 2 weeks ago

Stax.ai supports a great many providers and sub-providers for brokerage accounts. However, because each provider lists the informtion a little differently, we do have to train the bots how to look at each provider.

If Stax.ai is having trouble with extraction it may be due to the wrong provider being listed in TPA Plans. Please verify that you are using the main format provider, and not a smaller company using the format of a bigger one (we see this often with National Financial Services and Pershing).


Supported Providers

We currently support 114 different brokerage providers. Below is the list of the ones we support.

Refer to the individual provider page to know more about what we extract from these statements, and what we calculate.


Providers that will not reconcile

Goldman Sachs - FORMAT 2

We are unable to run Trust Accounting on Goldman Sachs Format 2 since there is no activity breakdown. We still want to make sure this statements saves, but we will not be reconciling this document as per our normal admin procedures.

These will be placed into your 2. Todo > Unsupported stack after it has been successfully saved.

Janney Montgomery (both formats)

Janney Montgomery statements will not reconcile on their own, and will always end up in the Trust Accounting To-do stack. Once each metadata field has been reviewed and confirmed, we will click the “Auto-calculate gain/(loss)” button below these fields to reconcile the document.


Unsupported Providers

Life Insurance Statements

  • Allianz

  • Corebridge Financial

  • Jackson National Life

  • Lincoln Financial Group

  • Midland National

  • Mutual of Omaha

  • Pacific Life

  • RiverSource Life Insurance

  • Thrivent

Bank Statements

  • Ameris Bank

  • Blue Ridge Bank

  • Central Bank

  • Chase

  • Citibank

  • Citizens Business Bank

  • City National Bank

  • Enterprise Bank

  • First Republic Bank

  • First Sentinel Bank

  • F&M Bank

  • HomeStreet Bank

  • Keystone Bank

  • Orange County Credit Union

  • Regions Bank

  • State Street Bank

  • The Citizens Bank

  • Timberline

  • Torrey Pines Bank

  • Union Bank & Trust

  • United Bank

  • Wells Fargo Bank

Other Providers

  • Columbia Threadneedle Year-End Statement

  • Franklin Templeton

  • Goldman Sachs (Format 2)

  • Invesco (Format 2)

  • Neuberger Berman

  • RCMA Fiscal Statements

  • UBS Year End Summary

  • Victory Funds

  • Vinebrook Homes

  • Nationwide (Format 2)

  • John Hancock

  • Delaware Funds

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