Trust Accounting

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The Trust Accounting stack holds all statements that have passed our internal reconciliation checks. This stack also includes 4 nested stacks with categorized items.

Stax.ai checks the reconciliation status of a statement as soon as it enters the Trust Accounting folder. If it does not reconcile, the statement is automatically moved to the To Do folder for human review. This is a folder that the Stax.ai Team monitors and handles.

If a statement passes the reconciliation checks in place, it will remain in this stack until trust accounting is ran on it - either through TPA Plans or TPA Assets.

Once trust accounting is ran on a statement in this stack, they automatically move to the Filed Statements folder where they will stay indefinitely or until deleted manually.

All Trust Accounting Excel Sheets are accessible within the Filed TA Sheets sub-stack.

For more information, please see the Filed TA Sheets section below.

The Filed TA Sheets folder is where Stax.ai stores the exported trust accounting sheets. You can come here to download any previous sheets you need.

When Trust Accounting is ran for a plan (either through TPA Plans or TPA Assets), a spreadsheet with your plan and account information will not only be saved to your client folders, but populate a copy in this folder as well.

All Trust Accounting Excel Sheets are accessible within this stack. You can download older versions of your filed sheets here.

Stax.ai does not render Excel sheets properly within the system.

To avoid potential issues, do not attempt to view the file inside Stax.ai, as it may cause your browser to freeze. Instead, download the file and open it in Excel or Google Sheets.

If your team has a spreadsheet template that is different from our Stax.ai standard template, this is considered a custom spreadsheet.

If your team has a custom spreadsheet, there will be two output folders within this stack: one for the Stax.ai standard sheet and another for your transformed sheet.

The Labeled Statements folder is where we create training data for client-specific providers.

If you receive statements from a provider that other TPAs don’t, we can customize the training for your team by placing a sample statement for that provider into this folder.

File It! uses the provider name to determine how to read the statement. If it doesn't find the provider name in the Stax.ai training database, it will then search in this folder for a match.

The Labeled Statements stack is managed by the Stax.ai team. If you have any questions about new provider training, please reach out to your Client Success Specialist.

The Templates stack is where we house your team’s specific trust accounting template. For example, if you use the Stax.ai standard template, that will be the one you find in this folder.

The Template stack is set up during your onboarding process.

When a trust accounting spreadsheet template is placed into this folder, Stax.ai will generate all future trust accounting spreadsheets to match the template in here.

The Templates stack is managed by the Stax.ai team. If you have any questions about your spreadsheet template, please reach out to your Client Success Specialist.

The Trust Accounting To Do folder is where statements that fail to reconcile or contain date issues are placed because for manual review and confirmation.

If a statement does not pass the reconciliation checks in the main Trust Accounting stack, it is automatically moved to the Trust Accounting To Do folder for human review.

The Stax.ai team then verifies all extractions and calculations to ensure accuracy.

We work to correct these issues as they arise and ensure proper reconciliation.

Occasionally, issues arise when a Period Start or End Date falls outside the typical range. This is commonly seen with Edward Jones statements, where the dates may be in the middle of the month instead of at the beginning or end.

This causes confusion for the system, and it will automatically move these statements to the To Do stack for human confirmation.

The Trust Accounting Todo stack is managed by the Stax.ai team. If you have any questions about statements in this stack, please reach out to your Client Success Specialist.