The Inbox in Stax.ai CX lets you read, organize, and send client email without leaving the platform. Think of it as your email workbench inside CX: you can review threads, draft responses, and keep communication tied to your client workflow.
Your connected mailbox (Outlook or Gmail) is still the source of truth, while CX gives you a cleaner way to manage daily email tasks.
Key Benefits
Keep communication and operations in one place, so you spend less time switching between tools.
Respond faster with built-in actions like Reply, Forward, New Email, and Schedule Send.
Stay organized with Search..., filters, labels, bookmarks, stars, and folder views like Outbox and Archive.
Reduce missed follow-ups by using scheduled sends and quick re-sync options when messages look out of date.
System Overview
Inbox is designed as a centralized communication layer inside CX. It brings email into the same place your team already manages plans, clients, tasks, and deadlines, so communication stays connected to real operational work.
What Inbox includes:
Mailbox connection support for Outlook and Google Workspace.
A unified email list with thread detail viewing.
Search and filtering tools for finding messages faster.
Sidebar organization views such as All Emails, Scheduled, Archive, Outbox, and Trash.
Email composition tools for new messages, replies, forwards, and scheduled sends.
Message organization actions like labels, stars, bookmarks, and bulk actions.
How Inbox fits into the bigger CX workflow:
Your provider mailbox remains the system of record.
CX provides the workflow and visibility layer your team uses to manage communication in context.
Sync and reconnect tools are available when message visibility needs to be refreshed.
Get Started With Connecting Your Email