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Creating and Managing Pages

Learn how to save, manage, and publish pages in the CX library.

Andrew Flowers avatar
Written by Andrew Flowers
Updated over 3 months ago

The Library’s Pages module turns scattered know‑how into a single source of truth. In a few clicks, any team member can spin up—or update—a rich, searchable Standard Operating Procedure (SOP) page, complete with text, screenshots, and links. The result: faster onboarding, fewer “how‑do‑I” Slack pings, and consistent execution across every client and process.

Key Benefits:

  • Centralized knowledge – All SOPs live in one location, eliminating tribal know‑how and version‑creep.

  • Rapid onboarding – New hires ramp up in hours, not weeks, by following clear, illustrated steps.

  • Consistent execution – Standardized pages ensure every client task is done the right way, every time.

  • Built‑in accountability – Page ownership and edit history make it easy to see who updated what and when.

  • Search & deep‑link friendly – Instant search and auto‑generated section anchors let teammates jump to exactly the step they need.

  • Reduced support load – Fewer ad‑hoc questions free your team to focus on higher‑value work

This help‑center article walks through the workflow demonstrated in the accompanying video. Each numbered step is paired with a screenshot for quick visual reference.

Open the Pages section

Navigate to Library → Pages on the left‑hand menu to access the Pages workspace. Open the Pages section.

Open the Pages section

Review the ‘Welcome to the Library’ overview

The default welcome page highlights what you can store in Pages—procedures, templates, and other internal docs.

Start a new page

Click the three‑dot menu and choose Create Page to launch a blank page editor.

Name your page

Enter a clear, descriptive page title so teammates can find it later.

Add and format content

Use the rich‑text toolbar to format headings, bold text, add links, images, videos, and notices.

Save the draft

Save the draft

Click Save to keep your work private while it’s in draft.

Publish the page

When right clicking the name of the page on the right hand side, select publish to make the page visible to the team.

Share or reference links

Copy the page URL to share in chat or embed by right clicking the name of the page on the far right hand side of the screen.

Edit / reassign ownership

Edit / reassign ownership

Update content or change the owner via the options menu.

Use section links & layouts

Automatic anchor links are created for headings; use layout blocks for structured sections.

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